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Noticeboard

 

From January 2019 repeat prescription requests will no longer be accepted via telephone and require 72 hours to process.  For details of How To Order please visit the prescriptions section on the website.

SELF CARE FORUM - www.selfcareforum.org  This site offers helpful advice and leaflet which are downloadable.  We believe in empowering our patients to have confidence in managing their conditions.  It will also provide helpful advice through the winter months.

OUT OF HOURS: If you need to see or speak to a GP on Bank Holidays, weekends or between 6pm and 8am Monday to Friday please ring NHS 111.  To learn more about our local extended hours GP services please visit http://www.southteesaccessresponse.nhs.uk/

PRACTICE CLOSURES

Future planned half day closing is Thursday 12th September 2019, Thursday 30th January 2020 and 12th March 2020 from 12pm the practice will re-open the following day at 8am.

The practice temporarily closes on Thursdays between 12pm & 2.00pm to facilitate staff training and education.  If during this period you need to speak to a Doctor URGENTLY please call 07436803445. This number is only available on Thursdays during this period.  PLEASE NOTE THE PRACTICE CLOSED ON UK BANK HOLIDAYS

PATIENT ONLINE
You can now access a summary of your medical record, order repeat prescriptions and book call back appointments via our online services.  To apply for access and a password please contact our reception team who will explain the simple process.  

ALLOCATION OF NAMED GP FOR ALL PATIENTS
Please see under the Practice Policies section for further details.

Appointments

Demand for appointments and home visits vary daily.  We endeavour to offer same day access and would appreciate if you telephone between 8am and 10am on the main surgery telephone number 01642 245069.

Appointments beyond this time will be offered based on the clinical need of the patient and available capacity in the practice, to ensure we provide safe care.

You can book a telephone consultation with a GP / ANP or a face to face appointment with our Nursing Team for a Blood Pressure or Blood test (GP must have authorised) out of practice hours by accessing the online booking system, please ask a receptionist how to register for this service.

Please be aware from 1st July 2019 there are extended hours appointments available on Monday evenings in the practice after 6.30pm, these can be booked in the usual way by contacting the practice as stated above.  

There are also extended hours appointments available with our Out of Hours STAR service if you need to see or speak to a GP or nurse after 6pm on a weekday, or on a weekend or Bank Holiday, you can access our local extended GP hours service follow the link below.  These appointments are provided at different sites and not at the Discovery Practice.

http://www.starappointment.co.uk/booking/

When call the practice for an appointment the receptionist will ask you for your name and your telephone number. If you need to speak to a doctor urgently, because it’s an emergency, tell the receptionist straightaway.

The receptionist will ask you generally for information about your health problem. This will help the doctor(s) prioritise the call back based on patient need. It does not have to be detailed information just general guidance such as Chest Pain, Sticky Eye or dizzyness.  The receptionist is not prioritising your call the GP will be from the information the receptionist is able to add to the request.  If you do not wish to discuss your symptoms or health problem with the receptionist then please state this to the receptionist.

If you want to talk to a specific doctor tell the receptionist and wherever possible they will arrange this.

If your doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.

When you call the surgery if the doctor is busy he or she will call you back as soon as possible. We aim to return all calls within 1 hour. 
 

Please click here to read update to this

Doctors Consulting Times

Monday to Friday 8.30am to 11.30am  and  3.00pm to 5.30pm

Extended Hours Mondays from 6.30pm (Starting 1 July 2019)

GP’s are also available for telephone consultations if you wish to consult with a GP over the telephone.

Nurse Consulting Times

 Monday

 AM

 8.00 - 12.00

 

 PM

 1.30 - 4.30

 

 

 

 Tuesday

 AM

  9.30 - 12.00

 

 PM

  1.30  - 4.30

 

 

 

 Wednesday

 AM

  8.30  -  12.00

 

 PM

  1.30  - 4.30

 

 

 

 Thursday

 AM

  9.30  -  12.00

 

 PM

  2.00   -   5.00

 

 

 

 Friday

 AM

  9.30  -  12.00

 

 PM

  1.30  - 4.30

 

 

 

Extended Hours STAR SERVICE appointments:

There are extended hours appointment for routine care only the appointments will be at different site locations. 

Please click on the link below to book an appointment.

http://www.starappointment.co.uk/booking/

 
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