*** FROM 5 SEPTEMBER 2022 THE PRACTICE WILL NO LONGER ACCEPT REPEAT PRESCRIPTIONS REQUESTS VIA THE TELEPHONE. PLEASE VISIT THE PRESCRIPTION LINK ON OUR WEBSITE FOR ALTERNATE METHODS***

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

You can see a video on how to use eConsult by clicking here Patient facing video with subtitles

Coronavirus Vaccinations

We are now booking appointments for COVID vaccinations for our patients following the guidance from NHS England of which cohorts we must prioritise first and we will contact you to arrange your appointment when it is your turn. Clinics will be held at our designated Thorntree site NOT at the Discovery Practice.

Patients will need to have 2 vaccinations to be protected and we will be contacting patients to book their appointments.

for More information about the Vaccination please follow the link below:

www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine

Access

The Practice premises have suitable access for all disabled patients. Access to the Health Centre is by lift or stairs from The Mall Shopping Centre or the Centre Car Park.

Access during the pandemic -

As restrictions have been lifted, we are still seeing increasing cases and must remain vigilant.

We must protect our vulnerable patients and staff to ensure that we are able to maintain a service for our registered patients and have assessed the risks. Therefore, to mitigate risks identified we must ask that when entering the premises all visitors wear a face covering and use the hand gel. We are screening all patients coming for booked appointments before attendance. This is keeping our staff and other patients safe and to reduce the risk of infection from coronavirus.

Although wearing face masks is no longer mandatory, NHS England guidance states all staff and visitors must continue to wear face masks and maintain social distancing in all healthcare settings. Our GP's and staff will wear a mask to protect you, we would appreciate if you would also wear a mask to protect our staff. Especially for a face to face appointments. Without our staff we would not be able to provide a service for you.

We would encourage you to use the eConsult facility on our website. If your problem is not urgent this is a useful way of accessing advice. Your support in helping us with infection control measures is appreciated.